Servicing a Game with Feature Driven DLC

Here's a copy of my GDC2010 presentation on merging the Technology Adoption Life Cycle with the customer satisfaction Kano Model.

Presentation Link

I'd like to thank all that attended my presentation, I hope it was a use to you.

Please feel free to leave any comments you may have.

Kano Model and Agile Development

Here's a web site discussing the use of Kano Customer Satisfaction model with Agile Development.